How Flagging Works
Flagging lets you report activity or content that may break marketplace rules or create a trust and safety risk. You can report sellers, listings, orders, messages, and reviews from the relevant page.
When to submit a report
Use flagging when you see issues such as:
- misleading or incorrect listings
- suspected fraud or counterfeit items
- harassment, spam, or scam attempts in messages
- order problems such as item not received or not as described
- fake, abusive, or irrelevant reviews
For routine order questions, try messaging the seller first. For harassment, scams, or serious policy issues, report the content immediately.
How to submit a report
You can currently submit one report per item from the same account in the storefront UI.
What details help reviewers
Include facts that make the issue easier to review:
- what happened
- when it happened
- which order, listing, or message was involved
- what outcome you expected
Do not include passwords, payment card numbers, or other sensitive information in the report text.
What happens after you report
BrickZap reviews the report and may compare it with account history, listing data, order context, or previous reports. Depending on the findings, action may include:
- no action
- a warning
- listing removal
- seller restrictions
- seller suspension
Some reports may be closed as duplicates or with insufficient evidence.
Where to track your reports
Go to My Reports to see the reports you have submitted and their current status.
Need urgent help with account access or security? Contact support at Contact.