Project Troubleshooting
Use this guide when a project, instruction download, progress count, or follow action does not look right.
I can't find my public project
| Likely cause | What to check | How to fix |
| --- | --- | --- |
| The project is private or unlisted | Open project metadata and check visibility | Change visibility to Public if you want it broadly viewable |
| The handle or slug changed | Compare the URL with your current builder handle and project slug | Share the current project URL |
| You are not signed in | Check whether the project is private | Sign in with the owner account |
My project URL changed
| Likely cause | What to check | How to fix |
| --- | --- | --- |
| Your builder handle changed | Open your builder profile | Share the new /projects/{handle}/{project-slug} URL |
| The project title or slug changed | Open the project metadata | Use the latest public project link |
My instructions are still scanning
| Likely cause | What to check | How to fix |
| --- | --- | --- |
| The security scan is still running | Look at the instruction upload status | Wait a little and refresh |
| The file is large | Check file size | Give the scan more time |
My instruction file failed scanning
| Likely cause | What to check | How to fix |
| --- | --- | --- |
| The file could not be cleared for download | Check the upload error | Export a fresh copy and upload again |
| The file type is not supported | Confirm it is PDF, JPG, JPEG, PNG, or WEBP | Convert to a supported type |
My download link expired
| Likely cause | What to check | How to fix |
| --- | --- | --- |
| Temporary links only last for a limited time | Try the download from the project page again | Refresh and click Download again |
My progress percentage looks wrong
| Likely cause | What to check | How to fix |
| --- | --- | --- |
| Summary is out of date | Review required, owned, and missing counts | Recalculate the project summary |
| Some owned parts are not counted | Check exact part and color matches | Add or adjust owned quantities |
My missing parts count looks wrong
| Likely cause | What to check | How to fix |
| --- | --- | --- |
| Part color does not match | Compare required color with owned color | Add the correct color or update the requirement |
| Manual owned adjustment is missing | Check project owned quantities | Add a manual owned override if needed |
I changed my inventory but the project did not change
| Likely cause | What to check | How to fix |
| --- | --- | --- |
| Project requirements are separate from your main inventory | Check whether the required parts changed or only ownership changed | Recalculate the summary or adjust project-owned quantities |
Someone cannot access my project
| Likely cause | What to check | How to fix |
| --- | --- | --- |
| Project is private | Check visibility | Use Unlisted or Public if you want to share it |
| Wrong URL | Confirm handle and slug | Send the current URL |
| Instruction is private | Check instruction visibility | Make the instruction public if it should be downloadable |
I cannot follow a project
| Likely cause | What to check | How to fix |
| --- | --- | --- |
| You are not signed in | Check login status | Sign in and try again |
| The project is not available to you | Check whether the project is private | Ask the builder for the correct link or access |